Roles and accountability

Policy statement

Everyone at Just Gold has a role to play in impact. Clarity isn’t control; it’s how we respect time, energy, and trust. This policy outlines how responsibility, authority, and accountability operate at Just Gold. It ensures decision making is distributed, ethical, and transparent across all levels of the organisation.

Responsibility matrix

Role	Core responsibilities
CEO	Holds final accountability for organisational conduct, compliance, public representation, and critical decision making. Oversees policy ownership, incident review, risk governance, and supplier approval.
Managers and leads	Ensure team alignment to policies and procedures. Implement training, monitor conduct, document issues, and escalate risks. Act as first line response for wellbeing, conflict, or process breaches.
All staff and contractors	Comply with all policies. Maintain safe, respectful, and impact aligned conduct. Report breaches, risks, or conflicts. Support others to uphold Just Gold’s values in everyday work.
Board of Directors	Provide governance oversight. Ensure strategic alignment, risk management, and integrity of CEO performance. Engage in periodic reviews of organisational policies and enterprise risks.

Decision authority

Authority is delegated based on role, responsibility, and risk. Where ambiguity exists, decision making must default to a higher authority or the CEO. No team member may unilaterally engage or approve work that contradicts Just Gold’s policies, values, or legal obligations.

Collaborative accountability

In cross functional or project based teams, responsibility is shared. Team members must clarify roles at project initiation and raise any ambiguity early. Accountability should reflect both lead roles and collaborative inputs.

Review and escalation

All personnel are empowered to raise issues. Escalation should follow this pathway unless the matter relates directly to the person above:

1. Direct Supervisor or Project Lead
2. Department Head or Program Manager
3. CEO
4. Chair of the Board (where the issue involves the CEO or executive conduct)

Breach of responsibility

Failure to meet role expectations, whether due to negligence, misconduct, or ongoing non compliance, will trigger values based redirection, formal performance response, or disengagement depending on severity.

Application

This policy applies to all employees, contractors, volunteers, managers, and board members. It also supports project team formation, partner onboarding, and contractual negotiation.

Review cycle

This policy is reviewed annually or after structural changes to leadership, governance, or operating model.