Inclusive events and service design
The accessibility requirements for Just Gold events and the principles for designing inclusive services.
Easy Read
This policy is about events and services everyone can use.
Our venues need step free access and accessible toilets.
We offer Auslan or live captions where they are needed.
We offer quiet spaces and visual schedules.
We use pronoun stickers and inclusive registration forms.
We design services with people who have lived experience.
We build in access from the start, not later.
We remove forms and jargon that get in the way.
In plain language
Just Gold events must be usable by everyone, in person, online or both. That means step free access, accessible toilets, Auslan or live captions where relevant, and quiet spaces. Services are designed with people who have lived experience of disability or marginalisation. Universal design is built in from the start, not added later. We remove forms and jargon that get in people's way.
Full policy
Section 8: Accessibility and inclusive practice
Inclusion is more than a value; it is a requirement. This section outlines how we ensure accessibility in our operations, communications, service design, and staffing. It affirms our commitment to intersectional practice, cultural safety, and the active dismantling of systemic barriers.
Policy statement
Inclusion is designed, not assumed. Just Gold commits to delivering events, services, and experiences that are safe, dignified, and usable by all. This includes digital, in person, and hybrid environments.
Event accessibility requirements
- Step free venue access and accessible toilets
- Auslan interpretation, live captioning or both, where relevant
- Quiet spaces, sensory guides, or visual schedules for neurodivergent access
- Pronoun stickers and inclusive registration forms
- Clear signage, visual supports, and multilingual options where appropriate
Service design principles
- Co design with users with lived experience of disability or marginalisation
- Integrate universal design from the outset, not as an afterthought
- Prioritise cultural safety, including diverse representation in facilitation
- Remove unnecessary forms, jargon, or gatekeeping barriers
Application
Applies to all events hosted, co hosted, or sponsored by Just Gold. It also applies to toolkits, resources, and program design across the organisation.
- Status
- Under review
- Version
- 2.0
- Last updated
- 14 May 2025
- Effective date
- 14 May 2025
- Review date
- March 2027
- Owner
- CEO, Just Gold