Language, translation and community reach

How Just Gold makes its content and engagement linguistically and culturally accessible.

Easy Read

This policy is about language and translation.

We translate core documents for culturally diverse communities.

We use qualified translators and interpreters.

We use the words communities use for themselves.

We use identity first language where people prefer it.

We avoid words that stigmatise people.

In plain language

Just Gold translates core documents when a project involves culturally and linguistically diverse communities. We use NAATI accredited or culturally competent translators and interpreters. We use the words communities use for themselves, and identity first language where that is preferred. We avoid language that stigmatises people.

Full policy

Section 8: Accessibility and inclusive practice

Inclusion is more than a value; it is a requirement. This section outlines how we ensure accessibility in our operations, communications, service design, and staffing. It affirms our commitment to intersectional practice, cultural safety, and the active dismantling of systemic barriers.

Policy statement

Language is power. Just Gold ensures that content, engagement, and services are linguistically and culturally accessible. This includes translation, interpretation, and design that reflects the diversity of the people we work with and for.

Key commitments

Translate core documents into community languages where projects involve culturally and linguistically diverse (CALD) communities.
Work with NAATI accredited or culturally competent translators and interpreters.
Use inclusive, non stigmatising language that aligns with identity first and community led terminology.
Respect community terms of reference (for example “mob”, “neurodivergent”, “elders”, “chosen family”).

Application

Applies to communications, campaigns, outreach programs, and client work. Also informs training, public resources, and brand guidelines.

Status: Under review
Version: 2.0
Last updated: 14 May 2025
Effective date: 14 May 2025
Review date: March 2027
Owner: CEO, Just Gold