Glossary and tools

These definitions support understanding of key concepts across Just Gold’s policy framework. They prioritise plain language and lived experience.

Glossary

Accessibility The practice of ensuring everyone, regardless of ability, background, or circumstance, can access, use, and benefit from environments, services, and information.

Cultural safety A work environment or engagement space where individuals feel respected, heard, and safe to express their identity, without fear of discrimination or cultural invalidation.

Dignity A baseline expectation of respect, agency, and worth for all people, regardless of role, identity, or circumstance.

Discrimination Unfair or unequal treatment based on characteristics such as race, gender, age, disability, sexuality, cultural background, religion, or other forms of identity.

Diversity The presence of differences in identity, experience, culture, or background, including race, gender, disability, sexuality, class, age, and more.

Equity Fairness in access, opportunity, and support, recognising that different people have different needs. Not the same as equality.

Inclusion Creating conditions where all people feel respected, valued, and able to fully participate, especially those historically excluded.

Intersectionality The recognition that people experience oppression and privilege in complex, overlapping ways: for example, someone may face both racism and ableism simultaneously.

Lived experience Direct, personal experience of an issue, such as racism, disability, migration, poverty, or discrimination, that informs a person’s insight and leadership.

Misconduct Any behaviour that breaches Just Gold’s values, policies, laws, or ethical standards, including dishonesty, discrimination, or abuse of power.

Psychological safety A team or workplace culture where people feel safe to speak up, take risks, and raise issues without fear of punishment or humiliation.

Safeguarding Proactive measures to protect people, especially children, young people, or individuals at risk, from abuse, exploitation, or harm.

Systemic harm Injustice or exclusion that is built into laws, systems, institutions, or cultural norms, not just caused by individuals.

Trauma informed An approach that recognises the impact of trauma on individuals and avoids practices that may retraumatise. It centres empathy, consent, and predictability.

Whistleblowing The act of reporting serious wrongdoing, such as fraud, abuse, or illegal activity, within an organisation, with legal protections in place for the person reporting.

Abbreviations

Abbreviation	Meaning
Auslan	Australian Sign Language, the sign language of the Australian Deaf community.
CALD	Culturally and linguistically diverse.
ILO	International Labour Organisation.
LGBTIQA+	Lesbian, gay, bisexual, trans and gender diverse, intersex, queer, asexual and other sexuality and gender diverse people.
MoU	Memorandum of understanding.
NAATI	National Accreditation Authority for Translators and Interpreters, which certifies translators and interpreters in Australia.
NES	National Employment Standards, the minimum entitlements for employees under the Fair Work Act 2009.
RFQ	Request for quote.
SDGs	The United Nations Sustainable Development Goals.
SME	Small or medium enterprise.
WCAG	Web Content Accessibility Guidelines, the international standard for accessible digital content.

Tools and templates

These tools put the policies into practice. They are available on request through our contact page.

Tool	What it is for
Accessibility Checklist	Used for events, service design, and resource development.
Complaint and Feedback Form Template	Standardised form to document and respond to community, staff, or client feedback.
Crisis Communication Protocol	Roles, scripts, and notification processes for internal and external crises.
Modern Slavery Due Diligence Checklist	Used during supplier onboarding and annual review.
Privacy Impact Assessment Template	Used to assess data collection and usage for new projects or systems.
Procurement Evaluation Template	Comparative table with social, environmental, and ethical scoring criteria.
Risk Register Template	Risk identification, mitigation, and monitoring table used across projects.
Social Media Approval Flowchart	Required approvals and risk assessment for public facing content.
Staff Declaration of Interest Form	Annual or ad hoc declaration tool for conflict of interest disclosure.
Supplier Code of Conduct	Standards suppliers must meet to engage with Just Gold.
Whistleblower Reporting Procedure	Step by step process, protections, and escalation flowchart.